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Next: Workflow - deliverables
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External
Since: Feb 25, 2005
Posts: 242
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(Msg. 1) Posted: Thu Jan 26, 2006 9:48 am
Post subject: Lectro to open Service Center in Toronto
Archived from groups: rec>arts>movies>production>sound (more info?)
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Lectrosonics will be opening their own Service Center very soon in
Toronto to better serve Lectro customers in Canada, where they have
arguably become the dominate choice this past year.
Lectro has been doing an admirable job of cross-shipping products
needing service, but international shipping -- even just across the
border -- is still a hassle and additional expense for all concerned
(the Trew Audio staff in Toronto is thrilled, to say the least). Having
a local presence in Toronto will be a big plus for Canadian users of
Lectro products.
I think applause is in order to the decision makers at Lectro for once
again investing in customer service.
Glen Trew |
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External
Since: Jul 07, 2003
Posts: 46
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(Msg. 2) Posted: Thu Jan 26, 2006 9:24 pm
Post subject: Re: Lectro to open Service Center in Toronto [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
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Hi to all at Lectro,
On behalf of Toronto audio aficionados, welcome! Thanks for bringing your
products, service and support our way...nice to have you here.
Cheers,
Dave
"Gtrew" <glen DeleteThis @trewaudio.com> wrote in message
news:1138297702.002312.281420@f14g2000cwb.googlegroups.com...
> Lectrosonics will be opening their own Service Center very soon in
> Toronto to better serve Lectro customers in Canada, where they have
> arguably become the dominate choice this past year.
>
> Lectro has been doing an admirable job of cross-shipping products
> needing service, but international shipping -- even just across the
> border -- is still a hassle and additional expense for all concerned
> (the Trew Audio staff in Toronto is thrilled, to say the least). Having
> a local presence in Toronto will be a big plus for Canadian users of
> Lectro products.
>
> I think applause is in order to the decision makers at Lectro for once
> again investing in customer service.
>
> Glen Trew
> |
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External
Since: Nov 17, 2004
Posts: 226
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(Msg. 3) Posted: Fri Jan 27, 2006 2:15 pm
Post subject: Re: Lectro to open Service Center in Toronto [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
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Hi Glen and Dave,
We will do a "formal" announcement with phone numbers, email and
addresses Feburary 1. It will take at least a month, I'm sure, to get
everything up and running, 90 days for running smoothly. This should
make life a bit easier for our Canadian users since we'll be able to
do warranty service, firmware upgrades, etc., at Lectro on that side
of the border. Customs in and out of Canada is not too bad but
glitches and delays do happen.
Best Regards,
Larry Fisher
Lectrosonics >> Stay informed about: Lectro to open Service Center in Toronto |
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External
Since: Jan 20, 2006
Posts: 6
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(Msg. 4) Posted: Tue Jan 31, 2006 7:00 am
Post subject: Re: Lectro to open Service Center in Toronto [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
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Larry Fisher wrote:
> Hi Glen and Dave,
> We will do a "formal" announcement with phone numbers, email and
> addresses Feburary 1. It will take at least a month, I'm sure, to get
> everything up and running, 90 days for running smoothly. This should
> make life a bit easier for our Canadian users since we'll be able to
> do warranty service, firmware upgrades, etc., at Lectro on that side
> of the border. Customs in and out of Canada is not too bad but
> glitches and delays do happen.
> Best Regards,
> Larry Fisher
> Lectrosonics
Isn't there a repair facility in Vancouver? >> Stay informed about: Lectro to open Service Center in Toronto |
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External
Since: Nov 17, 2004
Posts: 226
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(Msg. 5) Posted: Tue Jan 31, 2006 8:44 am
Post subject: Re: Lectro to open Service Center in Toronto [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
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Hi Joe,
There is indeed a dealer repair facility in Vancouver and at other
dealers also. The Toronto office will be an additional (and quicker)
resource for those servicing dealers. Dealer service facilities
obviously have to spread time and training over many product lines.
The Lectro Toronto office has two full time Lectro employees with
extensive factory training and wireless experience. They will spend
100% of their time supporting Lectro product for both dealers and
customers in Canada. Again, this office is support and service only,
with no retail equipment sales.
Best Regards,
Larry Fisher
Lectrosonics
On Tue, 31 Jan 2006 07:00:18 GMT, Joe L <a5c35748.TakeThisOut@hotmail.com> wrote:
>Isn't there a repair facility in Vancouver? >> Stay informed about: Lectro to open Service Center in Toronto |
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External
Since: Nov 07, 2004
Posts: 31
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(Msg. 6) Posted: Tue Jan 31, 2006 11:08 am
Post subject: Re: Lectro to open Service Center in Toronto [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
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External
Since: Nov 17, 2004
Posts: 226
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(Msg. 7) Posted: Wed Feb 01, 2006 2:17 pm
Post subject: Re: Lectro to open Service Center in Toronto [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
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Hi Suresh,
I asked the sales types since we are handled by a distributor in your
part of the world. Sales have been significant in India to the
national TV network (s?) and I know the dealer supports those units.
Anyway, I'll get an answer back eventually.
Best Regards,
Larry Fisher
Lectrosonics
On 31 Jan 2006 11:08:24 -0800, "Suresh Rajamani"
<suresh.rajamani.TakeThisOut@gmail.com> wrote:
>Larry,
>Any kind of repair facility possible in this part of the world?
>
>Suresh Rajamani
>
>Bombay, India
>
>suresh1 at cyberdude.com >> Stay informed about: Lectro to open Service Center in Toronto |
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External
Since: Nov 17, 2004
Posts: 226
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(Msg. 8) Posted: Fri Feb 03, 2006 11:19 am
Post subject: Re: Lectro to open Service Center in Toronto [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
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Hi Suresh,
We haven't found any one yet in India to do repair. We are querying
the local dealer but haven't heard back yet and may not get any good
suggestions. I know he has repaired some pilot tone crystals in UCR201
systems. I understand from the sales department that the paperwork to
get units and parts in and out of India is horrendous. More if I hear
anything.
Best Regards,
Larry Fisher
Lectrosonics
On Wed, 01 Feb 2006 14:17:43 -0700, Larry Fisher
<larryf.TakeThisOut@despammed.com> wrote:
>Hi Suresh,
>I asked the sales types since we are handled by a distributor in your
>part of the world. Sales have been significant in India to the
>national TV network (s?) and I know the dealer supports those units.
>Anyway, I'll get an answer back eventually.
>Best Regards,
>Larry Fisher
>Lectrosonics
>
>On 31 Jan 2006 11:08:24 -0800, "Suresh Rajamani"
><suresh.rajamani.TakeThisOut@gmail.com> wrote:
>
>>Larry,
>>Any kind of repair facility possible in this part of the world?
>>
>>Suresh Rajamani
>>
>>Bombay, India
>>
>>suresh1 at cyberdude.com >> Stay informed about: Lectro to open Service Center in Toronto |
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